Shipping & Delivery Policy
Everything you need to know about getting our farm-fresh products to your table.
Effective as of December 2024
Delivery Areas & Zones
Livestock Delivery
- • Animals will be delivered to your specified address
- • Delivery typically takes 3-7 business days
- • We'll contact you to schedule delivery
- • All animals come with health certificates
- • Specialized livestock trailers used for safe transport
Merchandise Shipping
- • Items shipped to your specified address
- • Standard shipping: 5-7 business days
- • Express shipping options available at checkout
- • Tracking information provided via email
- • Packaged securely to prevent damage
Mixed Orders
- • Animals delivered separately from merchandise
- • Livestock: 3-7 business days with health certificates
- • Merchandise: 5-7 business days with tracking
- • We coordinate both deliveries with you
Note: Delivery times and methods vary by product type. We will contact you after order placement to coordinate delivery specifics.
Farm Pickup Options
Sunset Corner Farm
Primary pickup location - Van Nuys Rd, Spiro, OK 74959
- • Tuesdays & Saturdays: 4:00 PM - 7:00 PM
- • By appointment: Other days available
- • Refrigerated storage available
- • No minimum order requirement
Nubbin Ridge Ranch
Secondary location - By appointment only
- • Schedule 48 hours in advance
- • Ideal for farm tours + pickup
- • Large orders welcome
- • Processing facility tours available
Processing & Delivery Schedule
| Product Type | Processing Time | Delivery Schedule |
|---|---|---|
| Fresh/Frozen Meat | 2-3 business days | Tuesday, Thursday, Saturday |
| Custom Processing | 10-14 business days | By appointment |
| Jerky & Treats | 1-2 business days | Any delivery day |
| Live Animals | Varies by availability | Coordinated delivery |
Cold Chain & Food Safety
Frozen Products
- • Packed with dry ice or gel packs
- • Insulated containers for transport
- • Guaranteed frozen for up to 8 hours
- • Customer must be present for delivery
Refrigerated Products
- • Maintained at 35-40°F during transport
- • Delivered in refrigerated vehicle when possible
- • Maximum 4-hour transport time
- • Same-day processing to delivery
Important: We cannot be responsible for product quality if delivery is refused or customer is not available to receive temperature-sensitive items.
Shipping Costs & Fees
Weather & Emergency Policies
Severe Weather
Deliveries may be postponed during severe weather conditions including ice storms, flooding, or tornado warnings. Customers will be notified as soon as possible and deliveries rescheduled.
Equipment Failure
In the rare event of refrigeration or vehicle failure, affected customers will be contacted immediately. Products may be held at the farm in proper storage or deliveries rescheduled at no additional cost.
Emergency Contact
For urgent delivery issues, contact us at (479) 459-7273. Our emergency line is monitored during all delivery hours.
International & Long-Distance Shipping
Currently, River Valley Farm Life only provides local delivery and pickup services within our established zones in Oklahoma and Arkansas. We do not offer:
- • Mail or parcel shipping of perishable products
- • Interstate shipping via carriers
- • International shipping
- • Overnight or expedited shipping services
Future Plans: We are exploring partnerships with specialty food shippers to expand our reach. Contact us to be notified when shipping options become available.
Contact Our Delivery Team
Questions about delivery, scheduling, or special arrangements?
River Valley Farm Life - Delivery Department
Email: rivervalleyfarmlife@gmail.com
Phone: (479) 459-7273
Hours: Monday-Saturday, 8:00 AM - 7:00 PM
Emergency Delivery Line: Available during delivery hours
For the fastest response regarding delivery schedules, please text or call rather than email.